Question 1

How do I schedule as a new patient

Accepted Answer

To schedule as a new patient, you can call the office and leave a message at 971-266-3838. You can also request a new patient appointment through the contact form at the bottom of this page.

Question 2

How do I schedule follow-ups?

Accepted Answer

Follow-ups can be scheduled in one of the following ways:
By Calling 971-266-3838
Directly with me during your visit
Online via the online Charm Portal

Question 3

Do you offer telemedicine visits?

Accepted Answer

As long as your plan covers telemedicine visits and you are in the state Oregon, I can offer telemedicine visits to you. 
The link for telemedicine visits is HERE

Question 4

What happens if I have to cancel my appointment?

Accepted Answer

I ask patients to give me 48-hour notice if they need to reschedule or cancel an appointment.  
Late cancellations or missed appointments will incur a 100.00 fee to cover irrecoverable overhead costs.  You are always welcome to switch your visit to a telemedicine visit if you are in the state of Oregon.

Question 5

What insurance plans are you in network with?

Accepted Answer

Pacific Source, Moda, Blue Cross Blue Shield, Aetna*, Cigna*

*please note I am not contracted with Aetna and Cigna for acupuncture. For these plans I can offer it as a cash adjunctive service not billed to insurance.

Question 6

Do you verify my insurance benefits and coverage?

Accepted Answer

We are unable to verify your benefits, but we provide a helpful guide for you to verify necessary information. Please refer to your insurance member portal or contact your insurance provider directly to review your plan benefits, including covered services, preferred labs, and any out-of-pocket costs.

We encourage all patients to be familiar with the following:
Understand your insurance policy: Familiarize yourself with your coverage details and any exclusions. This includes understanding your deductible and percentage of coverage that is your responsibility for all services including office visits, labs, imaging, preferred facilities etc. 
Review your Explanation of Benefits (EOB): After receiving services, check the EOB statements to see what has been paid and what remains your responsibility.

Question 7

What are services I need to verify coverage for with insurance?

Accepted Answer

While not all-inclusive, these are some of the most commonly used CPT codes (procedure codes) that may be billed depending on the services you receive:

99205, 99204: new patient visit
99213, 99214, 99215: return visits
G2212 or 99417: Prolonged Services
97140 or 98925-98929: Manual Therapy 
98925 through 98928: OMT coding
 97810 and 97811: Acupuncture
97013, 97014: Electric Stimulation with acupuncture

It's helpful to check which lab(s) are in-network with your insurance plan and what your lab and imaging benefits cover. These services are billed by the lab or imaging facility directly, but knowing where to order can help avoid delays in care.

Question 8

Do you provide primary care?

Accepted Answer

In most cases, I cannot serve as your designated Primary Care Provider (PCP), as I do not offer 24-hour medical access or emergency care. However, I can support you with non-urgent wellness needs, routine screening discussions, and ongoing management of non-DEA medications. I encourage all patients to maintain a relationship with a PCP who can provide acute and emergency care when needed.

Question 9

Is there accessible parking?

Accepted Answer

There is a main lot located on NW Glisan st with designated spots for "Portland Wellness Collective", there is additionally 2 hr parking along the street. Please allow a few extra minutes to find parking.  
Wheelchair accessibility is in the back of the building on NW Flanders. This door opens directly to out suite.

Question 10

What to expect my first visit?

Accepted Answer

Initial visits are typically one hour long. We’ll take time to review your current symptoms, medical history, past evaluations, and treatment experiences. In more complex cases, we may need more than one visit to fully understand your health picture.
To make the most of our time, please have any recent lab results available and bring a list of current medications and supplements. You’re also welcome to upload these directly to the patient portal before your appointment.

Question 11

Can I use my HSA/FSA and do you provide superbills

Accepted Answer

I can provide a superbill for you to submit to your insurance for potential out-of-network reimbursement.
HSA/FSA accounts can be used for eligible services. If your plan requires a Letter of Medical Necessity, I’m happy to provide one during your visit at no additional charge. If the letter is requested outside of a visit, I charge a $20 fee since insurance does not cover time spent creating these documents outside of appointments.
I do not provide Letters of Medical Necessity for treatments not discussed in visits and not prescribed or recommended by me.

Question 12

Can you fill out my disability or paid leave paperwork?

Accepted Answer

I am able to complete most disability or paid leave paperwork for the State of Oregon, but not for federal programs (such as SSDI or SSI).
In most cases, this paperwork is filled out in-office with the patient to ensure accuracy.
If completed outside of a visit, a fee will be charged for the time spent which includes time spent messaging the patient if clarification is needed.
Paperwork is typically completed within 1-2 weeks and in many cases faster if done during a visit. Expedited requests may be accommodated, though turnaround cannot be guaranteed.
I do not complete disability paperwork for new patients. A minimum of 2 visits or more over time are required to establish care and properly assess your condition before I can ethically and legally complete these forms.

Question 13

How often are follow-ups?

Accepted Answer

Follow-up frequency depends on the type of care provided and how often your treatment plan may need to be adjusted. For many patients, return visits are scheduled every 4 - 6 weeks, though some may space out to every 3 - 6 months once things are stable.
For more complex or acute cases, I may recommend more frequent visits -such as every 1 - 2 weeks- especially during the initial stages of treatment, if our schedules allow. 
We’ll tailor the frequency to what your care requires and what feels sustainable for you.

Question 14

Do I need to choose between acupuncture or naturopathic care?

Accepted Answer

Because I’m licensed as both a Naturopathic Doctor (ND) and an Acupuncturist (LAc), I can offer integrative care that draws from both systems.

You’re welcome to book naturopathic visits without acupuncture, but I typically don’t offer stand-alone acupuncture without also including naturopathic support. In my experience, the two are deeply connected for me and work best together.

Most of my follow-up visits are 30 minutes. If you'd like to receive both acupuncture and naturopathic consultation in the same visit, please schedule a 60-minute appointment so we have enough time to fully support you.

Question 15

Do you prescribe controlled substances (including testosterone or ADHD medications)?

Accepted Answer

I do not prescribe controlled substances, including medications commonly used for ADHD (such as Adderall, Vyvanse, or other stimulants), testosterone, benzodiazepines, or opioid pain medications. I do offer non-controlled treatment options and I’m happy to coordinate care with your primary care provider or a specialist.

Question 16

Do you provide care during pregnancy or postpartum?

Accepted Answer

I do not offer comprehensive care during pregnancy or postpartum period while breastfeeding. Safety with interactions and treatment approaches (even herbal) are nuanced during this time and I recommend working with a provider who specializes in this care. I’m happy to collaborate with your care team when appropriate or help you find a provider who can support you through this journey.

ND, LAc

Page Title

Frequently asked questions